Montefiore Mount Vernon Hospital Reviews

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2.5
50% Recommended
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Ambulatory Care

Try and solve this Riddle...

1
PROS:

At first I had my reservations about Mount Vernon hospital. Due to the employees often times in the hallways of the Emergency room, openly speaking their mind on the service, and the overall experience. Then it happened to my mother and I, as she had a stroke. I SEILDOMLY WRITE A BAD REVIEW. EVER! The overall care for my mother was okay, and I've been through this once before too many times in Westchester, but in a more organized setting. Meaning this was a very painful experience for me from 9am, Sunday morning until present. My mother came into the Emergency room with belongings from the nursing home, EVEN rode with HER IN THE EMT VAN to the Hospital. Even washed her belongings, telling Emergency room nurses and brought the items back. Nursing staff in emergency placed the foot heals in a bag for personal belonging on the back of her bed. When the staff moved her from Emergency room, to the 4th, to the 5th floor she had her personal belonging from the nursing home. I know, because I was there all day, 2 times a day, everyday. Some how, as she moved to the 5th floor with belongings, and was moved into 3 different rooms to be Isolated, and was supposed to be discharged within two days according to her doctor, I brought her sweatsuit to wear. It was cold out, discharge was in a day or two according to her doctor. Told her acting nurse floating in the hallway on the computer, that I brought the clothing, where I placed them, in her personal belongings bag. The night of discharge, 3 days later due to still being on isolated, her belongings are LOST. THE STAFF NEVER REPORTED SHE HAD BROUGHT PERSONAL BELONGINGS FROM THE NURSING HOME IN THE EMERGENCY ROOM, FOOT HEALS AND SWEATSUIT GONE! FROM EMERGENCY ROOM,TO THE 4TH, TO THE 5TH FLOOR. BUT I WAS THERE! I TOLD THE NURSES! I AM SO HURT that they'd LIE, and not reimburse me for her belongings. MOST OF ALL THAT THEY WOULD LIE. I even held up EMT from taking MY MOM to the nursing until they could find her belongings. Lied and told me they didn't see nothing, EVEN the nurses that where on staff the night my mom was brought to the 5th floor were present THAT NIGHT of her DISCAHRGE. NOTHING! Trying to STAY CALM, BUT MAD. Then being DISCHARGED to be placed into the nursing home that night 7pm, my mother was supposed to be cleared of being in Isolation, as to her being released to the nursing home. Nothing in the doctors notes said STILL ON Isolation, stated EMT. We get to the nursing home, they didn't have a bed ready because the hospital didn't state in the notes she was off of isolation. But her acting doctor from the nursing home, stated she was cleared. After 30mins to an hour pass, waiting for the head nurse to figure out the riddle, almost 8:30-9pm, she was finally placed in a room with another patient, because they didn't have a room ready for an Isloated patient; bacterial stomach infection. Next day, she has a room in a isolated room. I just pray my mother is okay being so far away in the Bronx in another nursing facility, still on Islation with Alzheimer's away from me (feels like I lost my child in the system, AND I can't get them back, and she has insurance) because she was ABUSED in a Mount Vernon nursing facility, long term CARE, the only dialysis center in Westchester. I'm so upset, hurt, TIRED and frustrated of this overall experience! My advice TO ALL, watch your loved ones closely, double check everything, and watch your love ones personal belongs closely. Make sure you speak up when you see something THEY DO WRONG. AND LISTEN WHEN THE EMPLOYEE SPEAK IN THE HALLWAYS. Because as patient as I am, they still have LIED to my face about what they're doing to rectify this situation, as their looking diligently for items with NO NAME IN THEM. NOW THEIR STILL ASKING FOR MY PATIENTS IN THIS MATTER. HOWEVER, SIGNS POSTED ON THE WALL IN ALL ROOMS STATE, "NOT RESPONSIBLE FOR PEROSNAL ITEMS BEING LOST OR STOLEN." I WILL LET YOU KNOW IF I GET JUSTICE FROM MOUNT VERNON HOSPITAL. SO DISAPPOINTED. HURT. FEEL BETRAYED. I WAS THE ONLY ONE WITH MY MOM. I BROUGHT HER HER BELONGS FOR HER. I DON'T KNOW WHICH EXPERIENCE IS WORST?😢 GOD BLESS

CONS:

At first I had my reservations about Mount Vernon hospital. Due to the employees often times in the hallways of the Emergency room, openly speaking their mind on the service, and the overall experience. Then it happened to my mother and I, as she had a stroke. I SEILDOMLY WRITE A BAD REVIEW. EVER! The overall care for my mother was okay, and I've been through this once before too many times in Westchester, but in a more organized setting. Meaning this was a very painful experience for me from 9am, Sunday morning until present. My mother came into the Emergency room with belongings from the nursing home, EVEN rode with HER IN THE EMT VAN to the Hospital. Even washed her belongings, telling Emergency room nurses and brought the items back. Nursing staff in emergency placed the foot heals in a bag for personal belonging on the back of her bed. When the staff moved her from Emergency room, to the 4th, to the 5th floor she had her personal belonging from the nursing home. I know, because I was there all day, 2 times a day, everyday. Some how, as she moved to the 5th floor with belongings, and was moved into 3 different rooms to be Isolated, and was supposed to be discharged within two days according to her doctor, I brought her sweatsuit to wear. It was cold out, discharge was in a day or two according to her doctor. Told her acting nurse floating in the hallway on the computer, that I brought the clothing, where I placed them, in her personal belongings bag. The night of discharge, 3 days later due to still being on isolated, her belongings are LOST. THE STAFF NEVER REPORTED SHE HAD BROUGHT PERSONAL BELONGINGS FROM THE NURSING HOME IN THE EMERGENCY ROOM, FOOT HEALS AND SWEATSUIT GONE! FROM EMERGENCY ROOM,TO THE 4TH, TO THE 5TH FLOOR. BUT I WAS THERE! I TOLD THE NURSES! I AM SO HURT that they'd LIE, and not reimburse me for her belongings. MOST OF ALL THAT THEY WOULD LIE. I even held up EMT from taking MY MOM to the nursing until they could find her belongings. Lied and told me they didn't see nothing, EVEN the nurses that where on staff the night my mom was brought to the 5th floor were present THAT NIGHT of her DISCAHRGE. NOTHING! Trying to STAY CALM, BUT MAD. Then being DISCHARGED to be placed into the nursing home that night 7pm, my mother was supposed to be cleared of being in Isolation, as to her being released to the nursing home. Nothing in the doctors notes said STILL ON Isolation, stated EMT. We get to the nursing home, they didn't have a bed ready because the hospital didn't state in the notes she was off of isolation. But her acting doctor from the nursing home, stated she was cleared. After 30mins to an hour pass, waiting for the head nurse to figure out the riddle, almost 8:30-9pm, she was finally placed in a room with another patient, because they didn't have a room ready for an Isloated patient; bacterial stomach infection. Next day, she has a room in a isolated room. I just pray my mother is okay being so far away in the Bronx in another nursing facility, still on Islation with Alzheimer's away from me (feels like I lost my child in the system, AND I can't get them back, and she has insurance) because she was ABUSED in a Mount Vernon nursing facility, long term CARE, the only dialysis center in Westchester. I'm so upset, hurt, TIRED and frustrated of this overall experience! My advice TO ALL, watch your loved ones closely, double check everything, and watch your love ones personal belongs closely. Make sure you speak up when you see something THEY DO WRONG. AND LISTEN WHEN THE EMPLOYEE SPEAK IN THE HALLWAYS. Because as patient as I am, they still have LIED to my face about what they're doing to rectify this situation, as their looking diligently for items with NO NAME IN THEM. NOW THEIR STILL ASKING FOR MY PATIENTS IN THIS MATTER. HOWEVER, SIGNS POSTED ON THE WALL IN ALL ROOMS STATE, "NOT RESPONSIBLE FOR PEROSNAL ITEMS BEING LOST OR STOLEN." I WILL LET YOU KNOW IF I GET JUSTICE FROM MOUNT VERNON HOSPITAL. SO DISAPPOINTED. HURT. FEEL BETRAYED. I WAS THE ONLY ONE WITH MY MOM. I BROUGHT HER HER BELONGS FOR HER. I DON'T KNOW WHICH EXPERIENCE IS WORST?😢 GOD BLESS

Ambulatory Care

CNA

4
PROS:

Team work really good and people are really friendly it’s a very busy place but great to work for hours are good

CONS:

Not enough help

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